Privacy Statement
This privacy statement applies to www.bespokechinatravel.com, owned and operated by Bespoke China Travel. It describes how we collect and use the personal information you provide on our website, the choices available to you regarding that information, and how you can access and update it. We are General Data Protection Regulation (GDPR) compliant.
1. Collection of Personal Information
We collect the following personal information from you:
- Contact information such as name, email address, mailing address, nationality, phone number
- Billing information such as credit card number and billing address
- Unique identifiers such as username and account number
- Passport and visa data
As with most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system, and may use analytics tools, cookies, and web beacons to understand how you use the site.
1.1 Widgets
Our website includes widgets — interactive mini-programs that provide services from another company. Personal information collected through a widget is governed by the privacy policy of the company that created it.
1.2 Public Forums, Profiles, and Reviews
Any information you share in public areas like reviews or travel stories may be read and used by others who access them. You can request removal of your information by contacting support@bespokechinatravel.com.
1.3 Social Media
You can link to our site using services such as Facebook, Instagram, and TikTok. These services authenticate your identity and may let you share certain personal information with us to link between the sites.
1.4 Referrals
If you use our referral service to tell a friend about us, we ask for their name and email to send a one-time invitation email. With your consent, we may post your testimonials, questions, and reviews along with your name; contact us to request removal.
1.5 Cookies
We use both session and persistent cookies, including on booking forms, order forms, and account login pages, to make it easier to navigate our site and avoid re-entering information. You can reject cookies and still use our site, though you may need to re-enter information more often.
1.6 Tracking Technologies & Third-Party Cookies
We and our partners use cookies, beacons, tags, and scripts to analyze trends, administer the site, and gather aggregated demographic information. We use Google Analytics, which mainly uses first-party cookies to report anonymized user interactions.
1.7–1.8 Local Storage & Behavioral Targeting
We may use local storage objects to store preferences, and may partner with third parties to display advertising based on your browsing activity across sites. Disabling cookies does not opt you out of ads generally — you'll continue to see generic ads.
2. Purposes for Collecting Personal Information
We only request, process, and use personal data as necessary to provide services you request, such as:
- Responding to customer service and offer requests
- Administering your account
- Improving our website and marketing efforts
- Obtaining airline tickets, hotel bookings, and travel permits (e.g., Tibet, Hong Kong, Macau)
- Designing your trip to suit your interests
- Sending newsletters and relevant promotions
2.1–2.3 Use, Sharing & Third-Party Information
We protect your data with encryption (SSL/HTTPS), firewalls, and virus protection, and do not sell your personal information. We share it only with companies that help perform business activities on our behalf (e.g., booking flights), as required by law, or with Trustpilot solely to send a review invitation email. If we are involved in a merger or sale of assets, you will be notified of any change affecting your information.
3. Retention, Deletion & Access
We retain personal information as needed to provide services and meet legal obligations. You may request deletion of your data, a portable copy of it, or a correction, by contacting support@bespokechinatravel.com. You may unsubscribe from newsletters at any time via the link in each email.
4. Security
We encrypt sensitive information such as credit card numbers using SSL and follow industry-standard security practices. No method of transmission or storage is 100% secure; where required, we will report data breaches affecting user privacy within 72 hours.
5. Changes to This Statement
We may update this privacy statement to reflect changes in our practices, and will notify you by email or a notice on this site before material changes take effect.
6. Contact
Bespoke China Travel — Email: contact@bespokechinatravel.com — Website: bespokechinatravel.com
7. Links to Other Websites
Our site includes links to other websites whose privacy practices may differ from ours. We encourage you to review the privacy statement of any website you visit.